Deleting your account

1. 1

   Cancel your subscription first

   This one catches people out. Deleting your account does not cancel an App Store or Google Play subscription — those live with Apple and Google, not with us, and will keep charging you. Cancel there first, then come back. See the refund policy for where to do it.

2. 2

   Hand over any trips you want to keep alive

   A trip that only you are on is deleted with your account. A trip other people are still on survives and is handed to the longest-standing member. If a particular person should own it, make them an admin before you go.

3. 3

   Open Settings

   In the app, go to your profile and tap the gear icon.

4. 4

   Scroll to the bottom and tap Delete account

   It is the last item, below Terms and Privacy.

5. 5

   Read what it tells you, then tap Continue

   The app explains what is about to happen in plain terms. Nothing has been deleted yet at this point.

6. 6

   Type your username exactly

   You are asked to type your own @handle. This is deliberate — a single “Are you sure?” is too easy to dismiss by reflex, and typing the handle forces you to register which account is about to go. The server checks it too, so a mistyped handle cannot delete anything.

7. 7

   Confirm

   Deletion happens immediately. It cannot be undone.

• Your posts and comments.
• Your saved places and bookmarks.
• Your travel buddies, and everyone you follow or who follows you.
• Your notifications and every push token, so your devices stop receiving anything.
• Any trip that nobody else was on — with its itinerary, photos, expenses and lists.
• Your name, photo, email, date of birth, gender, home country, languages and interests.
• Your @handle, which is released for someone else to use.

Some of your records are not only yours. An expense you paid on a shared trip is part of what everybody else on that trip owes. A message you sent is half of a conversation someone else is still having. Deleting those rows would corrupt other people’s records — leaving replies answering nothing, and balances that no longer add up.

So the following stay, with you scrubbed from them:

• Expenses you paid on trips other people are still on, and the shares that go with them.
• Messages you sent in conversations other people are still part of.
• Trips other people are still on, which are handed to the longest-standing remaining member rather than deleted.

In all of these you appear as “Deleted traveller”. What is left cannot identify you: no name, no handle, no email, no photo.

Signing in again with the same Apple or Google account starts a genuinely new profile. It does not resurrect the old one — the old record is tombstoned so it can never be reconnected to you. If you might come back, know that your trips will not be waiting.

Lost the phone, or can no longer sign in? Email [email protected] from the address on the account, or tell us the @handle. We will verify it is yours and delete it for you within 30 days.

Ask us before you delete and we will send you an export of your trips, expenses and lists. Once the account is gone we cannot recover it.